Effective date: May 25, 2026 Last updated: May 25, 2026
This Refund Policy applies to all purchases made through Game Developers Hub ("gdhub.io", "we", "us"), operated by Individual Entrepreneur Dzmitry Drynau, registered in Georgia (legal entity code 306422564).
All payments are processed by our authorized reseller, Paddle.com, which acts as the Merchant of Record for transactions made on gdhub.io. You may submit refund requests either to us directly or to Paddle through your payment receipt.
This policy does not affect your statutory consumer rights under applicable law, including the laws of the European Union.
1. EU right of withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU.
However, for digital content and services that are delivered immediately upon purchase (such as vacancy listings, course access, and event tickets), you explicitly consent to immediate performance and acknowledge that you lose your right of withdrawal once delivery has begun. This consent is collected during the checkout process.
If immediate delivery has not yet begun, you may exercise your right of withdrawal by contacting us at office@gdhub.io within 14 days of purchase.
2. Subscriptions
2.1 Cancellation
You may cancel your subscription at any time from your account settings. Upon cancellation:
- Your subscription remains active until the end of the current billing period.
- You will not be charged for subsequent billing periods.
- No partial refunds are issued for unused time within the current billing period.
2.2 Refund requests
We offer a full refund for subscription payments if the refund is requested within 48 hours of the initial purchase or the most recent renewal.
If you are unsatisfied with the service, please contact us and we will do our best to resolve the issue before processing a refund.
3. Courses
Refund requests for paid courses are accepted if the request is made within 48 hours of purchase.
After 48 hours, refunds will not be issued.
4. Events
Refund requests for paid events are accepted if:
- The request is made at least 48 hours before the scheduled start of the event.
Refunds will not be issued for events that have already started or after the 48-hour deadline has passed.
If an event is cancelled or rescheduled by Game Developers Hub, a full refund will be issued automatically to all ticket holders.
5. Job vacancy listings
Paid vacancy listings are published immediately upon payment. By completing the purchase, you explicitly consent to immediate delivery of the service and acknowledge that the right of withdrawal no longer applies.
Vacancy listings are non-refundable once published.
If the listing was removed due to a platform error or moderation issue on our side, a full refund will be provided.
6. How to request a refund
To request a refund, please contact us at:
Email: office@gdhub.io
Include the following in your request:
- Your full name and the email address associated with your account.
- The product or service you are requesting a refund for.
- The date of purchase.
- The reason for the refund request.
We will review your request and respond within 5 business days. You may also request a refund directly through Paddle using the receipt link in your payment confirmation email.
7. Refund method
All approved refunds will be processed through the original payment method via Paddle. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear on your statement.
8. Chargebacks
We encourage you to contact us directly before initiating a chargeback through your bank or payment provider. We are committed to resolving disputes quickly and fairly.
9. Changes to this policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. For material changes that affect your rights, we will notify registered users by email at least 14 days before the changes take effect. If you do not agree with the updated policy, you may cancel your subscription or stop using paid services before the changes come into effect.
10. Contact
If you have any questions about this Refund Policy, please contact us:
- Email: office@gdhub.io
- Phone: +995 599 157 334
- Address: Georgia, Tbilisi, Samgori District, Police Street I Dead End, N5