This Refund Policy applies to all purchases made through Game Developers Hub ("gdhub.io", "we", "us"), operated by Individual Entrepreneur Dzmitry Drynau (individual entrepreneur), legal entity code 306422564, registered at Police Street I Dead End, N5, Samgori District, Tbilisi 0182, Georgia, email office@gdhub.io.
We sell two paid services: paid vacancy listings and AI Checkpoints, described in Section 8 of the Terms of Use. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. You may submit refund requests either to us directly or to Paddle through your payment receipt.
This policy does not affect your statutory consumer rights under applicable law, including the laws of the European Union.
1. Paid vacancy listings
- Within 14 days of payment you may ask for a refund of the listing fee for any reason, and you are refunded in full. The listing is taken down when the refund is made.
- After 14 days the listing fee is not refundable, except under 1.3.
- If a listing is removed or could not be shown because of an error on our side, the fee is refunded in full whenever it happens.
- A listing removed for breaking the Terms of Use is not refunded after the 14 days.
2. AI Checkpoints
- An AI Checkpoint starts on the day you pay, or on the later day you chose.
- Within 14 days of buying, a consumer in the EU may withdraw and is refunded the price less a proportionate amount for what was already provided.
- After that, a Checkpoint is refunded only for what we did not deliver.
The Checkpoint Purchase Terms are the full rules and prevail over this summary.
3. How to request a refund
To request a refund, please contact us at:
Email: office@gdhub.io
Include the following in your request:
- Your full name and the email address associated with your account.
- The product you are requesting a refund for.
- The date of purchase.
We will respond within 5 business days. You may also request a refund directly through Paddle using the receipt link in your payment confirmation email.
4. Refund method
All approved refunds are processed through the original payment method via Paddle. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear on your statement.
5. Chargebacks
We encourage you to contact us directly before initiating a chargeback through your bank or payment provider. We are committed to resolving disputes quickly and fairly.
6. Changes to this policy
We may update this Refund Policy. Changes are posted on this page as a new version and never apply to a purchase already paid for. For material changes that affect your rights, we will notify registered users by email at least 14 days before the changes take effect.
7. Contact
If you have any questions about this Refund Policy, please contact us:
- Email: office@gdhub.io
- Address: Police Street I Dead End, N5, Samgori District, Tbilisi 0182, Georgia